Reference

What You Agree to When You Use Bajiwin

Access to Bajiwin and its services depends on your local law and whether your region is eligible. These terms set out your rights, our obligations, and the rules that govern every account, deposit via bKash, Nagad, or Rocket, and session on the platform.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket coveredPolicy updates notified
Bajiwin What You Agree to When You Use Bajiwin
HOW WE HANDLE DATA

Account Security, Data, and Your Rights

We collect only the data needed to run your account, verify payments, and meet our obligations under applicable law. You can request a copy of your account data or ask us to correct inaccurate details by contacting support with your account ID. Session data and cookies are used to keep you logged in and to detect unusual access — you can manage cookie preferences from your browser settings. Account records are retained for the period required by applicable regulations; after that period, data is deleted or anonymised.

Data Access

Request a copy of your personal data at any time by contacting support with your registered account details and a valid ID.

Cookie Controls

Cookies keep your session active and help us detect unauthorised access; adjust preferences in your browser settings at any time.

Account Security

We use encrypted connections and OTP verification on login to protect your account from unauthorised access.

Retention Policy

We hold your account data for the period required by law, then delete or anonymise it in line with our data retention schedule.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If a clause is unclear or you need to raise a policy concern, our support team handles account and legal queries directly. Reach us through live chat, email, or the in-app help channel — we aim to respond to policy questions within one business day.

Team online

Live Chat

Open the chat widget from any page in your account for the fastest response to policy or account queries.

Email Support

Send detailed legal or account questions to our support address; include your account ID for faster handling.

In-App Help

Use the Help section inside your account dashboard to submit a policy query or request a document.

Common Legal Questions Answered

These are the questions we hear most often about how our terms apply to accounts in Bangladesh.

Access depends on your local law and eligible region. If online gaming is not permitted where you are, you are not eligible to open an account.

No. Each person may hold one account only. Operating multiple accounts breaches our terms and may result in all accounts being suspended.

Raise the dispute through the Help section in your account dashboard within the window shown in your transaction history. Include the transaction reference.

Contact support with your account ID and a copy of your ID document. We will provide your data within the period required by applicable law.

We notify you at the contact address on your account before changes take effect. Continuing to use the platform after the notice period means you accept the updated terms.

We retain data for the period required by applicable regulations. After that, it is deleted or anonymised in line with our retention schedule.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.