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How We Handle Your Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your sessions secure. Everything below explains what we gather, how we use it, and the steps you can take to review or update your details.

Account dataPayment recordsDevice informationSession securityContact choices
Bajiwin How We Handle Your Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to review the information we hold, update your contact details, or ask us to delete your account data, use any of the channels below. Our team typically responds within one business day and can walk you through the verification steps required before we release or modify personal records.

Live chat Open the chat widget in the account dashboard and ask for the privacy team. We authenticate your identity with your registered mobile number before discussing account details.
Email inquiry Send your request from the email address linked to your account so we can match the record. Include your username and a short description of what you need changed or reviewed.
Account settings Log in and go to the privacy section under settings to download a copy of your data, adjust notification preferences, or submit a deletion request that our team will process manually.
PROTECTION MEASURES

How We Secure Your Information

Every piece of data we collect sits behind SSL encryption during transmission and AES encryption at rest. Access logs track who views account records and payment history, and we restrict those permissions to the support and finance staff who need them to resolve tickets and verify withdrawals.

Encryption standard We encrypt all traffic between your device and our servers using TLS certificates, and we store passwords as salted hashes so even our own team cannot read them in plain text.
Cookie policy Session cookies expire when you log out, and preference cookies last until you clear your browser. We do not use third-party tracking pixels or advertising cookies on the account dashboard.
Payment records Deposits via bKash, Nagad and Rocket are logged with the transaction ID and amount but we never store your wallet PIN or OTP code. Withdrawal requests include your chosen wallet number for reconciliation only.
Data requests You can ask for a copy of everything we hold about your account, request corrections to outdated contact details, or submit a deletion request that we process once any pending withdrawals clear.

Privacy Policy FAQ

We ask for your mobile number, a password, and the bKash, Nagad or Rocket account you plan to use for deposits. We also log your device type and IP address to secure your login sessions.

We do not sell or share your data with third-party marketers. Payment processors see the transaction details needed to clear deposits and withdrawals, and that is the extent of external sharing.

Closed accounts are archived for the retention period required by record-keeping obligations in applicable jurisdictions, typically a few years. After that window expires we delete the records from active storage.

Yes. Log in, go to account settings and find the privacy section. Submit a data export request and we will send you a file with your registration details, payment history and session logs.

Contact our support team through live chat or email. We verify your identity using your current registered number, then update the record and confirm the change with a notification to your new contact details.

We use session cookies to keep you logged in and preference cookies if you adjust language or notification settings. You can disable cookies in your browser, but that will log you out after every page refresh.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.